Advisor in O/SA Sales Accounting Support Team (M/F)
- Lufthansa - 42 jobs http://www.jobsinaviation.com/jobs/aviation/lufthansa/ http://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/253c86a5-69a7-460d-887a-c091b0a3d853131305099052685562.png
User 1st level Support
- 1st level support for internal Lufthansa applications (TIGER, Partner Plus Benefit, SEAL) via email and phone.
- Answering inquiries by clarifying desired information - searching independently for information in all available systems and documentation, locating, and providing information as well as exchanging knowledge with other team members in order to achieve multi-competence skills.
- Fulfilling service requests - completing transactions; forwarding requests.
- Tracking of all open incidents/requests and feedback to the user.
- User administration based on authorization concept of Lufthansa Passage.
- Analytical skills.
- Very good command of MS Excel (pivot table, analytical functions,).
- Fluent English (written and spoken) (min B2).
- Experience in Customer Service, Call Center would be an asset.
- Team player.
- Customer Orientation.
- Readiness to travel.
- Problem solving orientation.
About Lufthansa Global Business Services Sp. z o.o.
Lufthansa Global Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It's our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
Please apply via Be- Apply under the job number P0448V660
If this is you, please apply online.
- Full time
Posted 4 Jan 2019
Closes 3 Feb 2019
This job was posted to: Airline sales