Contact Centre Team Leader - Service: Part Time
- Jet2.com - 167 jobs http://www.jobsinaviation.com/jobs/aviation/jet2com/ http://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/6347795b-7e5c-4fa1-b8a6-dc391d4988d8131134107358454754.png
You will manage a team of 12 Customer Service Advisors, who deal with customer queries from booking through to when our customers arrive at the airport for their holiday!
Ensuring our customers receive a high standard of service at all times, you will coach your team and make sure quality monitoring is carried out regularly. You will be responsible forrecruitment selection, performance reviewsand carrying out any formal HR procedures as required.
In addition, you will provide accurate reporting to the Customer Service Management Team on performance, productivity and team and individual KPI\u0027s, along with dealing with any escalated queries effectively, to ensure a great service for our Jet2 .com and Jet2holidays customers.
The successful candidate will have demonstrable skills to motivate, coach and inspire your team to deliver great results! You will be passionateabout delivering a VIP experience to our customers and must have experience in a contact centre environment and have knowledge of contact centre systems.Strong communication and influencing skills are key, along with a flexible approach and outstandingattention to detail.
This is a part time role and theworking hours for the role are:
Shift 2. Wednesday and Thursday 5:00-9.00 pm and Saturday and Sunday 9:00 am -3.00 pm
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2 .com and Jet2holidays!!
Hours Per Week
Call Centre Sales
- Full time
Posted 20 Dec 2018
Closes 19 Jan 2019
This job was posted to: Airline customer service
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