Programme Manager (Customer Experience)
- easyJet - 53 jobs http://www.jobsinaviation.com/jobs/aviation/easyjet/ http://www.jobsinaviation.com/Images/Default/recruiters/Thumbnail/c8af808d-5d02-4385-abe7-72a5b3b45582131202433215856711.png
Greater London, England
When it comes to innovation and achievement there are few organisations with a better track record. Join us and you'll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so that people can exercise their get-up-and-go. With almost 300 aircraft flying over 1,000 routes to more than 32 countries, we're the UK's largest airline, the fourth largest in Europe and the tenth largest in the world. Set to fly more than 90 million passengers this year, we employ over 10,000 people. It's big-scale stuff and we're still growing.
The Programme Manager role has accountability for the leadership of a set of projects and initiatives that together deliver defined benefits and improvements to business performance. The Programme manager will work with executive sponsors and functional leads across the business to successfully define the business outcomes, benefits and business case for the programme underpinned by a clear scope and sequence of change required to enable those benefits on behalf of the Programme Sponsor.
The Programme Manager reports to the Enterprise Portfolio & Change Director.
Engage with the Programme Sponsor and functional leads to establish the programme benefits and business case
Define the programme's governance structure and ensure alignment to the Enterprise PMO framework
Proactively monitor progress, resolve issues and manage risks and report at regular intervals to the Sponsor and the Enterprise Portfolio & Change Director
Develop and manage to an effective stakeholder engagement plan and ensure business leads and subject matter experts are mobilised for success
Plan and design the programme to deliver the programme goals with clarity on the decomposition of projects and work-streams
Develop and maintain the overall programme plan and controls
Establish a robust dependency management regime both within the programme and against the wider change portfolio or business priorities
Manage the programme budget with a relentless focus on delivering value for money. Monitor costs against budget, provide accurate forecasts and track enablement of benefits.
Manage the programme resources ensuring identification of the appropriate allocation of skills into the underlying projects or initiatives and that resources allocation is optimised. Support sourcing of roles and facilitate resource prioritisation
Provide effective line management to project managers and coaching/mentoring to other programme team members
Ensure there is an effective quality assurance framework across the programme to manage the integrity and coherence of the programme changes
Ensure successful delivery of changes from the projects and work-streams are to expected quality, time and budget in line with the overall programme plan and adherence to the agreed governance framework
Work with procurement and technology supplier management to ensure the third party contributions to the programme provide value for money
Work with Business Change Managers and IT Service Managers to transition to the new business as usual mode
Pro-actively identify interventions and actions throughout the programme to maintain a successful course
Ensure there is a focus on programme delivery improvements through capture of lessons, undertaking root cause analysis and applying changes
- Full time
Posted 9 Nov 2018
Closes 9 Dec 2018
This job was posted to: Airline customer service