Customer Operations Coordinator
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You will play a vital role in supporting our customers during their holiday, 24 hours a day, 7 days a week. You will effectively implement the company welfare policy in accordance with EU regulations,Jet2 .comandJet2holidaysstandards and make sure all our customers receive aVIPservice. You will assist and advise our customers who contact us through our Emergency Customer Helpline, offering as much assistance as possible. Bysupporting our representatives overseas you will resolve any issues relating to in-resort challenges or complaintsand ensure we are offering appropriate resolutions so our customers can enjoy their holiday.
In addition, you will be responsible for writing and issuing customer information letters and manage the process in relation to disruptive passengers, ensuring all relevant teams are informed of any actions taken. You will also be responsible for the accurate reporting and logging of all incidents and actions taken.
The successful candidate will have up to date knowledge of relevant airline operations and customer service legislation. Effective decision making skills andexcellent communication skillsare a must, along with a genuinepassion for delivering aVIP customer experience. Proven prioritisation and problem solving skills are a must with the highest standards and attention to detail also required in the role.
In return, we offer anexcellent salaryandbenefits packagewithfantastic opportunities for progressionin a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday withJet2 .comandJet2holidays!!
Hours Per Week
- Full time
Posted 24 Jul 2018
Closes 23 Aug 2018
This job was posted to: Airline manager