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Jobs in Aviation Ltd Privacy Policy

Jobsinaviation.com is a job advertising website run by Jobs in Aviation Ltd. Jobs in Aviation Ltd is not an employment agency and does not undertake such activities as would be consistent with acting as an agency.

This privacy policy applies only to this website. If you do not accept this privacy policy, you must not use the website. A user will have been deemed to have accepted our Privacy Policy when they register their details on the site, or set up a job alert emails.

We are committed to ensuring our users’ privacy in accordance with the 1998 Data Protection Act, as well as ensuring a safe and secure user experience.

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When users submit identifiable* information to the website they are given the choice as to whether they wish their details to be visible to companies advertising on the website.

  • By selecting ‘Allow companies to contact me about jobs’, this means that a user’s information, as it is entered on the website, may be viewed by companies who use our CV Search tool or watchdog function. At no point does Jobs in Aviation Ltd distribute a user’s information to third parties beyond what we may be legally obligated to do.
  • By selecting ‘I don't wish to be contacted about jobs by companies looking to hire’, this means that a user’s information will only be visible to a company advertising on the site if a user applies to a job being advertised by that company.

Whilst Jobs in Aviation Ltd makes every effort to restrict CV access to legitimate companies only, it cannot be held responsible for how CVs are used by third parties once they have been downloaded from our database.

  • Identifiable information is anything that is unique to a user (i.e. email addresses, telephone numbers and CV files).

Jobs in Aviation Ltd may from time to time send email-shots on behalf of third parties to users. Users can unsubscribe from mailshots using the unsubscribe link in the email or by contacting Jobs in Aviation Ltd via the Contact Us page on the website.

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Users may choose to accept or deny cookies from Jobs in Aviation Ltd, but users should be aware that if cookies are not permitted it may adversely affect a user’s experience of the site.

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A user may remove their details by selecting the ‘Remove my account’ option from their account menu, or by requesting the removal of their details via the ‘Contact Us’ link on the website. A confirmation of this removal will be sent to the user by Jobs in Aviation Ltd.

If you have any questions regarding this privacy policy, you may contact us at:

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This Privacy Policy is correct as of March 2016.

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Jobs in Aviation Ltd Privacy Policy

Jobsinaviation.com is a job advertising website run by Jobs in Aviation Ltd. Jobs in Aviation Ltd is not an employment agency and does not undertake such activities as would be consistent with acting as an agency.

This privacy policy applies only to this website. If you do not accept this privacy policy, you must not use the website. A user will have been deemed to have accepted our Privacy Policy when they register their details on the site, or set up a job alert emails.

We are committed to ensuring our users’ privacy in accordance with the 1998 Data Protection Act, as well as ensuring a safe and secure user experience.

Personal (identifiable) information

When users submit identifiable* information to the website they are given the choice as to whether they wish their details to be visible to companies advertising on the website.

  • By selecting ‘Allow companies to contact me about jobs’, this means that a user’s information, as it is entered on the website, may be viewed by companies who use our CV Search tool or watchdog function. At no point does Jobs in Aviation Ltd distribute a user’s information to third parties beyond what we may be legally obligated to do.
  • By selecting ‘I don't wish to be contacted about jobs by companies looking to hire’, this means that a user’s information will only be visible to a company advertising on the site if a user applies to a job being advertised by that company.

Whilst Jobs in Aviation Ltd makes every effort to restrict CV access to legitimate companies only, it cannot be held responsible for how CVs are used by third parties once they have been downloaded from our database.

  • Identifiable information is anything that is unique to a user (i.e. email addresses, telephone numbers and CV files).

Jobs in Aviation Ltd may from time to time send email-shots on behalf of third parties to users. Users can unsubscribe from mailshots using the unsubscribe link in the email or by contacting Jobs in Aviation Ltd via the Contact Us page on the website.

Non-identifiable information

Jobs in Aviation Ltd may also collect information (via cookies) about users and how they interact with the site, for purposes of performance measuring and statistics. This information is aggregated, so is not identifiable on an individual user basis.

Users may choose to accept or deny cookies from Jobs in Aviation Ltd, but users should be aware that if cookies are not permitted it may adversely affect a user’s experience of the site.

Removal of stored information

Jobs in Aviation Ltd reserves the right to remove user information from the database if that information is deemed obsolete or used in a way that is detrimental to the performance of the website or the reputation of the business as a whole.

A user may remove their details by selecting the ‘Remove my account’ option from their account menu, or by requesting the removal of their details via the ‘Contact Us’ link on the website. A confirmation of this removal will be sent to the user by Jobs in Aviation Ltd.

If you have any questions regarding this privacy policy, you may contact us at:

Jobs in Aviation Ltd.
30-34 North Street
Hailsham
East Sussex
BN27 1DW
United Kingdom

For Advertisers:

Jobs in Aviation Ltd makes every effort to ensure that advertiser details are kept safely and securely.

Advertiser details are kept in our secure database and are not distributed to third parties without express permission. Payment details are securely stored in third party systems.

This Privacy Policy is correct as of March 2016.

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Manager Artificial Intelligence for Digital Customer Services (50%)

Manager Artificial Intelligence for Digital Customer Services (50%)

Switzerland


In Product Development Customer Services, we are responsible for bringing new customer service ideas to Lufthansa Group's three Hub Airlines SWISS, Lufthansa and Austrian Airlines. By offering new channels and self-services as well as using new technologies such as Artificial Intelligence, we ensure a smooth and personalized customer service experience and aim at continuously improving efficiency and reliability of our services.

As Manager Artificial Intelligence for Digital Customer Services, you will play a vital role in shaping the digitalization of Lufthansa Group's Customer Service. Based on your expertise in Artificial Intelligence (AI) you will develop a strategic customer service AI product portfolio, e.g. for new channels (e.g. messaging channels), chatbot solutions and more. Furthermore, will help us successfully implement and improve Lufthansa Group's "Customer Service Chatbot", among other initiatives. You will deepen your knowledge in AI, identify and evaluate industry trends with special regards to customer service and service centers and ensure an ideal use of these technologies. Moreover, you will be responsible for the improvement of the AI components used and will act as internal point of contact for AI-related matters in the field of Digital Customer Service of Lufthansa Group's Hub Airlines.

Your Duties
  • Development and use of business and technical expertise in the field of Artificial Intelligence for Chatbot solutions
  • Identification and evaluation of AI industry trends with respect to customer service and service centers
  • Strategic development of AI customer service product portfolio for AI use in new channels (e.g. messaging channels), Chatbot solutions and beyond. Development of portfolio in direction of self-learning technologies
  • Continuous evaluation and improvement of used AI components, especially Natural Language Processing (NLP) regarding quantity and quality of automatized dialogues. Creation of concepts for sustainable optimization
  • Central point-of-contact and internal consultant for AI-related matters in the field of Digital Customer Service for own and other departments
  • Creation and usage of cross-industry network in the fields of Artificial Intelligence and Chatbots


Your profile

  • Master degree in Information Technology, New Media or Business Studies
  • Relevant work experience in the field of Chatbot design and development, Artificial Intelligence and/or messenger services
  • Experience in digital projects and implementation thereof
  • Preferably contacts in relevant industries
  • Experience in technical fields auch as Artificial Intelligence, Messenger Services, Chatbots and Voice Interfaces
  • Experience in travel industry is an advantage
  • Customer and service orientation
  • Goal-oriented, communicative and motivated personality
  • German is an advantage

Type of contract:
Cadre

Level of employment:
50%

Department:
Product Development Passenger Servicing

Workplace:
Zurich Kloten

Starting date:
Upon agreement

Application deadline:
30, May 2018

Contact & Application

Product Development Passenger Servicing
Mr. Nick Allgaier

Human Resources
Ms. Barbara Coray

Recruiting Support
Tel.: + Apply

Please apply online via the SWISS .

About Swiss International Air Lines Ltd.

Swiss International Air Lines (SWISS) is the national airline of Switzerland. It serves 104 destinations in 48 countries all over the world from Zurich, Basel and Geneva. With a fleet of 91 aircraft, SWISS transports some 16 million passengers every year. Swiss WorldCargo offers a comprehensive airport-to-airport service for high-quality goods and intensive-care freight to some 120 destinations in more than 80 countries. As the national airline, SWISS stands for Switzerland's traditional values and is committed to the highest standards of product and service quality. In 2013, SWISS had a total revenue of CHF 5.17 billion with 8250 members of staff. SWISS is part of the Lufthansa Group and a member of the Star Alliance, the world's biggest airline network.

Pay
N/A
Hours
Full time
Type
Contract
Rating
N/A
Licence
N/A

Posted 9 May 2018

Closes 8 Jun 2018

Ref: 56667_1

This job was posted to: Airline customer service

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