Contact Centre Team Leader - Service
EuropeReporting to theDuty Manager, theContact Centre Team Leader - Service willlead,coachandmotivatetheir team to deliver a professional,VIP customer serviceat all times.
You will be responsible for the management of a team of between 10 - 15 advisors, including recruitment selection, performance reviews, on-going coaching and developmentand carrying out any formal HR procedures as required.
In addition, you will be responsible for the provision of accurate reporting to the Pre Travel Services Manager on your teams performance, productivityand individual KPI's, along with dealing with escalated customer queries to ensure high standards of service for ourJet2 .com and Jet2holidays customers.
The successful candidate will have demonstrable skills to motivate, develop and inspire their advisors to achieve great results. You will also be passionate about delivering a consistent VIP service to our customers and must have experience in a Contact Centre environment and haveknowledge of Contact Centre systems. Strong communication and influencing skills are key, along with a flexible approach to your working hours as you will work varying shift patterns including weekends and bank holidays.
In return, we offer anexcellent salaryandbenefits packagewithfantastic opportunities for progressionin a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our9 UK bases.
Help us to send our all-important customers on holiday withJet2 .comandJet2holidays!!
Hours Per Week
Call Centre Sales
- Full time
Posted 10 Mar 2018
Closes 9 Apr 2018
This job was posted to: Airline customer service