EuropeReporting to theSenior Quality Coach, theCustomer Contact Quality Coachwill be responsible for scoring and monitoring sales and non-sales calls andweb chatsbased onJet2holidaysguidelines and the overall customer experience.
In this role, you will provide feedback on the results of this monitoring to the relevant Team Leader, helping to ensure that our targets are achieved and improvements are actively implemented, enhancing the customer experience at every opportunity, including outbound and Live Chat activity.
Part of your role will also be to provide coaching and ensure the sharing of best practice, on a team and individual basis. With a quality focus, you will support new starter induction training and implement call calibration sessions with theContact Centre Team Leaders. You will also assist theTrainingManagerwith any ad-hoc reporting.
The successful candidate will ideally haveexperience of call monitoringand of working within aContact Centre environment. You will already haveexcellent interpersonal skillswith the ability to effectively problem solve within a fast paced Contact Centre environment. You will beflexible,adaptableanddemonstrate ahigh level of attention to detailand be proficient with Microsoft Office.
In return, we offer anexcellent salaryandbenefitspackagewithfantastic opportunities for progressionin a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our9 UK bases.
Help us to send our all-important customers on holiday withJet2 .comandJet2holidays!!
Hours Per Week
Call Centre Sales
- Full time
Posted 27 Feb 2018
Closes 29 Mar 2018
This job was posted to: Quality control