Customer Service Quality Coach
EuropeReporting to theSenior Quality Coach and working within the Customer Service team, theCustomer Service Quality Coachwill be responsible for scoring and monitoring emails and letters, based onJet2holidaysguidelines and the overall customer experience.
In this role, you will provide feedback based on the results of this monitoring to the individual, and the relevant Team Leader, helping to ensure that our responses are accurate, grammatically correct, and tailored to our customers' experience.
Your role will also be to provide coaching and ensure the sharing of best practice, on a team and individual basis. With a quality focus, you will support new starter induction training and implement calibration sessions with theCustomer Service Team Leaders. You will also assist theTrainingManagerwith any ad-hoc reporting.
The successful candidate will ideally haveexperience of quality monitoringand of working within aCustomer Service, Complaint Handling or Letter Writing environment. You will already haveexcellent interpersonal skillswith the ability to effectively problem solve within a fast-paced environment. You will beflexible,adaptableanddemonstrate ahigh level of attention to detailand be proficient with Microsoft Office.
In return, we offer anexcellent salaryandbenefitspackagewithfantastic opportunities for progressionin a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our9 UK bases.
Hours Per Week
Call Centre Sales
- Full time
Posted 20 Feb 2018
Closes 22 Mar 2018
This job was posted to: Airline customer service