Customer Service Agent - Fixed Term: MAN
EuropeAt Jet2 .com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.
2018is another exciting year of growth forJet2 .comandJet2holidays!We are looking for a Customer Service Agentto join our team at ManchesterAirport on a seasonal basis.Reporting to the Passenger ServiceSupervisor, the Customer Service Agentplays a vital role in creating a great first impression, ensuring that all customers receive aVIP service. Working as part of ourSales DeskTeamyou will oversee the check-In performance, make flight bookings, processadditional sales and resolve customer queries. Working as part of a team, you'll ensure the efficient running of the Sales Desk at the airport.
You will have responsibility for taking payments forsales as well as supporting the effective resolution of customer queries as they arise. Creating a friendly welcome for allJet2 .comandJet2holidayscustomers, you will effectively monitor the queuing system and queue times to ensure efficiency and compliance with company standards and operating procedures.
The successful candidate will already be demonstratingRole Modelbehaviours. You will have agenuine passionfor delivering greatcustomer serviceand be able to demonstrate aproven track recordin handling customer queriesin a fast paced environment. With previous experience of successfully meetingsales targets,you will also have a working knowledge of MS Outlook and Excel, with good numeracy skills.
We offer a competitive salary as well as full training, free car parking and fantastic opportunities for progression in a growing business!
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2 .com and Jet2holidays!! Ground Operations
Hours Per Week
Customer Service Agent Uk
- Full time
Posted 27 Jan 2018
Closes 26 Feb 2018
This job was posted to: Airline customer service