Duty Operations Manager - Sales Contact Centre
EuropeWe have a fantastic opportunity available to joinJet2holidays asDuty Operations Managerin ourLeeds City Centre Contact Centre.
Reporting to theSales Contact Centre ManagertheDuty Operations Manager - Salesis an essential part of our expanding Sales Team.
You will lead and motivate our sales basedContact Centre Team Leadersto ensure business and service requirements are delivered inline with the wider Contact Centre strategy. Setting and reviewing performance targets in monthly 1-2-1 meetings with our Team Leaders, you will ensure they have the skills needed to motivate their teams and address any under performance against KPIs and service level standards.
In addition, you will have a close working relationship with the Operational Planning Teamand be responsible for ensuring adequate staffing levels are covered across the Team to deliver aVIP customer experienceat all times.
To be successful in this role, you will have previous experience of leading large teams within a Contact Centre environment. A good understanding of Contact Centre metrics and the ability to analyse and interpret them into action is vital for this role.
You will have a strong track record in delivering performance against KPIs and service targets, with the ability to identify skills gaps and instigate appropriate training and development where necessary and to adapt your own coaching style when required.
Aflexibleapproach to working hours is required as you will work varying shift patterns including weekends and bank holidays.
In return, we offer anexcellent salaryandbenefits package withfantastic opportunities for progressionin a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday withJet2 .comandJet2holidays!!
Hours Per Week
Call Centre Sales
- Full time
Posted 13 Jan 2018
Closes 12 Feb 2018
This job was posted to: Airline sales