Ground Operations Trainer - FOH - STN
EuropeReporting to theGround Operations Training Supervisor, theGround Operations Trainer - Front of Housewill be responsible for providingclassroom training, support and coachingtoour new and existingcustomer facing Ground Operations colleaguesin order to ensure they are working and operating in accordance with oursafety cultureandbrand philosophy. You will display and inspire role model behaviours and bring to life theJet2 .comandJet2holidaysvalues, to ensure aVIP customer experience is delivered.
You will support our customer facing operation in LondonStanstedAirport,analysing individual trainingand development needs andmaking recommendations in line with the Leadership Framework. You will be responsible for the delivery ofcoaching and supportfor all front of house teams, ensuring training is tailored to individual requirements. As part of the Training Team, you will be responsible for thedesign and developmentof initial and recurrent training for all front of house teams to support them to achieve the highest performance standards. Another key aspect of the role is to ensure thatcompliance, statutory and regulatory trainingrequirements are met.
The successful candidate will already be demonstratingRole Model behaviours. You will also have some experience ofcoaching and/or training delivery, either on an individual basis or in a class room environment. You will ideally havestrong knowledge of front of house airport processes and regulationsand, as asubject matter expert,youwill be able to share your knowledge as well as be able to engage and influence others. You will bepassionate about training and developing othersand be able toengage with the front of house teams.With excellentorganisational skillsandmeticulous attention to detail, you will possesexcellent verbal and written communication skillsand a strong team focus.
In return, we offer anexcellent salaryandbenefits packagewithfantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday withJet2 .comandJet2holidays!!Resources
Hours Per Week
- Full time
Posted 5 Jan 2018
Closes 4 Feb 2018
This job was posted to: Ground crew