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Jobs in Aviation Ltd Privacy Policy

Jobsinaviation.com is a job advertising website run by Jobs in Aviation Ltd. Jobs in Aviation Ltd is not an employment agency and does not undertake such activities as would be consistent with acting as an agency.

This privacy policy applies only to this website. If you do not accept this privacy policy, you must not use the website. A user will have been deemed to have accepted our Privacy Policy when they register their details on the site, or set up a job alert emails.

We are committed to ensuring our users’ privacy in accordance with the 1998 Data Protection Act, as well as ensuring a safe and secure user experience.

Personal (identifiable) information

When users submit identifiable* information to the website they are given the choice as to whether they wish their details to be visible to companies advertising on the website.

  • By selecting ‘Allow companies to contact me about jobs’, this means that a user’s information, as it is entered on the website, may be viewed by companies who use our CV Search tool or watchdog function. At no point does Jobs in Aviation Ltd distribute a user’s information to third parties beyond what we may be legally obligated to do.
  • By selecting ‘I don't wish to be contacted about jobs by companies looking to hire’, this means that a user’s information will only be visible to a company advertising on the site if a user applies to a job being advertised by that company.

Whilst Jobs in Aviation Ltd makes every effort to restrict CV access to legitimate companies only, it cannot be held responsible for how CVs are used by third parties once they have been downloaded from our database.

  • Identifiable information is anything that is unique to a user (i.e. email addresses, telephone numbers and CV files).

Jobs in Aviation Ltd may from time to time send email-shots on behalf of third parties to users. Users can unsubscribe from mailshots using the unsubscribe link in the email or by contacting Jobs in Aviation Ltd via the Contact Us page on the website.

Non-identifiable information

Jobs in Aviation Ltd may also collect information (via cookies) about users and how they interact with the site, for purposes of performance measuring and statistics. This information is aggregated, so is not identifiable on an individual user basis.

Users may choose to accept or deny cookies from Jobs in Aviation Ltd, but users should be aware that if cookies are not permitted it may adversely affect a user’s experience of the site.

Removal of stored information

Jobs in Aviation Ltd reserves the right to remove user information from the database if that information is deemed obsolete or used in a way that is detrimental to the performance of the website or the reputation of the business as a whole.

A user may remove their details by selecting the ‘Remove my account’ option from their account menu, or by requesting the removal of their details via the ‘Contact Us’ link on the website. A confirmation of this removal will be sent to the user by Jobs in Aviation Ltd.

If you have any questions regarding this privacy policy, you may contact us at:

Jobs in Aviation Ltd.
30-34 North Street
Hailsham
East Sussex
BN27 1DW
United Kingdom

For Advertisers:

Jobs in Aviation Ltd makes every effort to ensure that advertiser details are kept safely and securely.

Advertiser details are kept in our secure database and are not distributed to third parties without express permission. Payment details are securely stored in third party systems.

This Privacy Policy is correct as of March 2016.

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Jobs in Aviation Ltd Privacy Policy

Jobsinaviation.com is a job advertising website run by Jobs in Aviation Ltd. Jobs in Aviation Ltd is not an employment agency and does not undertake such activities as would be consistent with acting as an agency.

This privacy policy applies only to this website. If you do not accept this privacy policy, you must not use the website. A user will have been deemed to have accepted our Privacy Policy when they register their details on the site, or set up a job alert emails.

We are committed to ensuring our users’ privacy in accordance with the 1998 Data Protection Act, as well as ensuring a safe and secure user experience.

Personal (identifiable) information

When users submit identifiable* information to the website they are given the choice as to whether they wish their details to be visible to companies advertising on the website.

  • By selecting ‘Allow companies to contact me about jobs’, this means that a user’s information, as it is entered on the website, may be viewed by companies who use our CV Search tool or watchdog function. At no point does Jobs in Aviation Ltd distribute a user’s information to third parties beyond what we may be legally obligated to do.
  • By selecting ‘I don't wish to be contacted about jobs by companies looking to hire’, this means that a user’s information will only be visible to a company advertising on the site if a user applies to a job being advertised by that company.

Whilst Jobs in Aviation Ltd makes every effort to restrict CV access to legitimate companies only, it cannot be held responsible for how CVs are used by third parties once they have been downloaded from our database.

  • Identifiable information is anything that is unique to a user (i.e. email addresses, telephone numbers and CV files).

Jobs in Aviation Ltd may from time to time send email-shots on behalf of third parties to users. Users can unsubscribe from mailshots using the unsubscribe link in the email or by contacting Jobs in Aviation Ltd via the Contact Us page on the website.

Non-identifiable information

Jobs in Aviation Ltd may also collect information (via cookies) about users and how they interact with the site, for purposes of performance measuring and statistics. This information is aggregated, so is not identifiable on an individual user basis.

Users may choose to accept or deny cookies from Jobs in Aviation Ltd, but users should be aware that if cookies are not permitted it may adversely affect a user’s experience of the site.

Removal of stored information

Jobs in Aviation Ltd reserves the right to remove user information from the database if that information is deemed obsolete or used in a way that is detrimental to the performance of the website or the reputation of the business as a whole.

A user may remove their details by selecting the ‘Remove my account’ option from their account menu, or by requesting the removal of their details via the ‘Contact Us’ link on the website. A confirmation of this removal will be sent to the user by Jobs in Aviation Ltd.

If you have any questions regarding this privacy policy, you may contact us at:

Jobs in Aviation Ltd.
30-34 North Street
Hailsham
East Sussex
BN27 1DW
United Kingdom

For Advertisers:

Jobs in Aviation Ltd makes every effort to ensure that advertiser details are kept safely and securely.

Advertiser details are kept in our secure database and are not distributed to third parties without express permission. Payment details are securely stored in third party systems.

This Privacy Policy is correct as of March 2016.

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Customer Service Agent

City of Edinburgh, Scotland




Interviews will be held between the 15th-18th January 2018

Position will commence in Feb 2018

Hourly rate of £7.50 . Working on a any 5 from 7 shift pattern.




Job Summary

To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Job Responsibilities

The following responsibilities are associated with this job role:

  • Assist passengers with self-service check-in kiosks
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and quarantine as required
  • Make public address announcements as required
  • Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
  • Comply with Swissport Standard Operating Procedures (SOP's)
  • Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
  • Produce work-related documentation when required
  • Maintain the highest standards of safety and security at all times
  • Other duties as assigned


Career Progression

You will commence the role as a Grade 1 Agent Level 1, after successful completion of 12 months service subject to passing the probationary period and demonstrating competence in all basic and intermediate tasks, you will become a Grade 2 employee. Following a further period of development and subject to job vacancies arising you will have the opportunity to apply for other positions /promotion.

COMPANY TRAINING MODULES (to include)




GE01 / UK19 Company Induction / Equality, Diversity and Data Protection

UK20A Emergency Response Procedures Customer facing

GE03A Health & Safety Pax Specific

GE15 Manual Handling

DG05 Dangerous Goods

UK02 Baggage Reconciliation

UK08 GSAT

GE-UK-07 Fire Awareness

Airline Product Knowledge Customer Specific

PAX01 Dealing with Special Passengers and PRM

PAX02 Flight Disruption / Irregularity Handling

PAX03 Arrival Function / Procedures

PAX05 Boarding Gate

PAX06 Travel Documentation

PAX07 Basic Check In and Baggage Allowance

PAX08 Sales

PAX10 Passenger Seating

PAX11 Manual Check In

Tasks and Activities




MANDATORY

  • Corporate Induction
  • Departmental

    Qualifications & Competencies

    • In possession of at least three GCSE's / O Level or Leaving Cert (and equivalent)
    • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
    • Ability to speak and understand the English language
    • Ability to travel to the airport at times where public transport is not available
    • Excellent communication skills (written and verbal)
    • Must be able and willing to type and learn airline specific computer systems
    • Ability to follow processes and procedures and apply flexible approach when required
    • Willingness to work in inclement weather if required
    • Passionate about customer service
    • Commitment to continuous improvement
    • Self motivated and able to work independently
    • Previous experience working in an aviation environment is desired
    • Ability to speak additional languages is desired


    Pay
    N/A
    Hours
    Full time
    Type
    Temporary
    Rating
    N/A
    Licence
    N/A

    Posted 6 Dec 2017

    Closes 5 May 2018

    Ref: 1714366

    This job was posted to: Airline customer service

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