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Jobs in Aviation Ltd Privacy Policy

Jobsinaviation.com is a job advertising website run by Jobs in Aviation Ltd. Jobs in Aviation Ltd is not an employment agency and does not undertake such activities as would be consistent with acting as an agency.

This privacy policy applies only to this website. If you do not accept this privacy policy, you must not use the website. A user will have been deemed to have accepted our Privacy Policy when they register their details on the site, or set up a job alert emails.

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When users submit identifiable* information to the website they are given the choice as to whether they wish their details to be visible to companies advertising on the website.

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  • By selecting ‘I don't wish to be contacted about jobs by companies looking to hire’, this means that a user’s information will only be visible to a company advertising on the site if a user applies to a job being advertised by that company.

Whilst Jobs in Aviation Ltd makes every effort to restrict CV access to legitimate companies only, it cannot be held responsible for how CVs are used by third parties once they have been downloaded from our database.

  • Identifiable information is anything that is unique to a user (i.e. email addresses, telephone numbers and CV files).

Jobs in Aviation Ltd may from time to time send email-shots on behalf of third parties to users. Users can unsubscribe from mailshots using the unsubscribe link in the email or by contacting Jobs in Aviation Ltd via the Contact Us page on the website.

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This Privacy Policy is correct as of March 2016.

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Jobs in Aviation Ltd Privacy Policy

Jobsinaviation.com is a job advertising website run by Jobs in Aviation Ltd. Jobs in Aviation Ltd is not an employment agency and does not undertake such activities as would be consistent with acting as an agency.

This privacy policy applies only to this website. If you do not accept this privacy policy, you must not use the website. A user will have been deemed to have accepted our Privacy Policy when they register their details on the site, or set up a job alert emails.

We are committed to ensuring our users’ privacy in accordance with the 1998 Data Protection Act, as well as ensuring a safe and secure user experience.

Personal (identifiable) information

When users submit identifiable* information to the website they are given the choice as to whether they wish their details to be visible to companies advertising on the website.

  • By selecting ‘Allow companies to contact me about jobs’, this means that a user’s information, as it is entered on the website, may be viewed by companies who use our CV Search tool or watchdog function. At no point does Jobs in Aviation Ltd distribute a user’s information to third parties beyond what we may be legally obligated to do.
  • By selecting ‘I don't wish to be contacted about jobs by companies looking to hire’, this means that a user’s information will only be visible to a company advertising on the site if a user applies to a job being advertised by that company.

Whilst Jobs in Aviation Ltd makes every effort to restrict CV access to legitimate companies only, it cannot be held responsible for how CVs are used by third parties once they have been downloaded from our database.

  • Identifiable information is anything that is unique to a user (i.e. email addresses, telephone numbers and CV files).

Jobs in Aviation Ltd may from time to time send email-shots on behalf of third parties to users. Users can unsubscribe from mailshots using the unsubscribe link in the email or by contacting Jobs in Aviation Ltd via the Contact Us page on the website.

Non-identifiable information

Jobs in Aviation Ltd may also collect information (via cookies) about users and how they interact with the site, for purposes of performance measuring and statistics. This information is aggregated, so is not identifiable on an individual user basis.

Users may choose to accept or deny cookies from Jobs in Aviation Ltd, but users should be aware that if cookies are not permitted it may adversely affect a user’s experience of the site.

Removal of stored information

Jobs in Aviation Ltd reserves the right to remove user information from the database if that information is deemed obsolete or used in a way that is detrimental to the performance of the website or the reputation of the business as a whole.

A user may remove their details by selecting the ‘Remove my account’ option from their account menu, or by requesting the removal of their details via the ‘Contact Us’ link on the website. A confirmation of this removal will be sent to the user by Jobs in Aviation Ltd.

If you have any questions regarding this privacy policy, you may contact us at:

Jobs in Aviation Ltd.
30-34 North Street
Hailsham
East Sussex
BN27 1DW
United Kingdom

For Advertisers:

Jobs in Aviation Ltd makes every effort to ensure that advertiser details are kept safely and securely.

Advertiser details are kept in our secure database and are not distributed to third parties without express permission. Payment details are securely stored in third party systems.

This Privacy Policy is correct as of March 2016.

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Service Support Manager (m/f)

Germany


We are looking for a service support manager (m/f) to join our growing NetLine/Crew team.

At NetLine/Crew we develop, implement and maintain systems helping airlines to optimize their entire crew management processes and thus enabling them to lower operations costs, raise crew productivity and react quickly to operational changes. With an internationally distributed team working mainly from Berlin, Frankfurt and Budapest, we are currently supporting over 40 renowned airlines worldwide.

As a service support manager, we offer you the chance to assume responsibility for the smooth operation of our systems at our customers and the further enhancement of our product NetLine/Crew. Challenging and diverse tasks as well as exciting personal development opportunities within a dynamic industry are waiting for you.

Your responsibilities:
  • Ensuring smooth operation for the allocated services and customers
  • Collaborating closely and reaching agreement with Customer Management and Application Operation on operational issues, coordinating operational issues for all units involved
  • Agreeing upon and coordinating upcoming modifications (such as maintenance changes, deployments, migrations to new infrastructure or software and product versions, etc.) with the customer and colleagues from different units, including clarification of effects on operations
  • Investigating and optimizing incident management  procedures, identifying and implementing improvements in processes, performance and systems in holistic service improvement plans
  • Providing support in transition projects for the purpose of introducing new services
  • Making sure that operations documentation is kept up to date and ensuring high-quality technical monitoring
  • Reviewing outage reports and taking action where necessary
  • Being involved in developing detailed solutions for customers' change requests in collaboration with other involved units including costing; coordinating technical implementation/deployment


Your profile

  • University degree in a relevant area such as Business Informatics or a similar field
  • 3+ years of experience in architecture and operation of complex IT applications
  • 3+ years of experience working for an airline, ideally in crew management, would be a plus
  • Very good knowledge of airlines' operative business processes
  • Very good knowledge and experience in ITIL based Service Management, IT Controlling and continuous operation improvement
  • Profound knowledge of crew management processes would be an asset
  • Knowledge in programming and script languages, UNIX/Linux and SQL
  • Knowledge and experience in project management would be a plus
  • Strong skills regarding analytical thinking, user centric problem analysis and solution as well as requirement engineering
  • Very strong communication and representation skills, ability to concisely present complex issues, strong moderation and presentation skills as well as the ability to represent the company
  • Willingness to take over responsibility and to prepare decision guidelines with regard to economic, technical and strategic aspects
  • Negotiating skills and assertiveness as well as very strong customer and service orientation
  • High motivation, self-starting qualities, ability to work under pressure and flexibility
  • Very good English skills as well as intercultural competence
  • High willingness as well as capability to travel and perform on-site operations at customers locations worldwide


About Lufthansa Systems GmbH & Co. KG

Lufthansa Systems GmbH & Co KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 300 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.

Please apply via Be- Apply under the job number P0120V091
If this is you, please apply online.

Pay
N/A
Hours
Full time
Type
Contract
Rating
N/A
Licence
N/A

Posted 11 Oct 2017

Closes 10 Mar 2018

Ref: 475982

This job was posted to: Product support

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