Supervisor Customer Service (m/f)
Your job with us:
- You attend strategic planning and MT meetings, i.e. support and translate strategic guidelines into customer service plans and budgets in order to reach clear qualitative and financial targets as well as activity planning.
- You contribute to the creation of the annual customer service budget and monitor and manage these cost on a monthly bases, keeping in mind the quality standards and a cost efficient organization within customer service.
- You develop or improve (new) work methods, processes and procedures in order to develop a pro-active and competitive customer service department which is focused on people, quality, growth and customer satisfaction
- You set up and control of quality parameters in order to ensure continuous improvements of our customer service
- You guide and monitor individual employees from our customer service
You get from us:
- A company philosophy that is characterized by passion, enthusiasm & honesty and that place high value on self-responsibility, courage and creativity
- A job in a team which has fun and offers real challenges and free room for creativity
- An attractive, partly result driven, salary and a good social package
Your ideal set of skills:
- At least 5 years experience in a similar role
- Profound knowledge of customer service processes and requirements
- Very good commercial skills and service orientation
- Thorough people and people management skills
- You are stress resistant and a team player
- You have leadership skills and are a good communicator
- You are multi-lingual (Dutch, English and French)
About Apply GmbH
We at Apply are the experts for global special speed logistics as well as time-critical international spare parts logistics - and we love what we do! As a growing Lufthansa Group company with Special Service Desks in 16 locations, including Amsterdam, Vienna, Singapore and Shanghai and circa 160 employees, we implement ad-hoc and project solutions for our customers' emergencies and special cases. With our expertise and passion, we make the seemingly impossible possible. The focus remains on our customers at all times! That is both our self-image and the basis for the confidence placed in us every day. Do you recognize yourself in this profile? Then apply today!
Please apply via Be- Apply under the job number P0389V100
If this is you, please apply online.
- Full time
Posted 18 Sep 2017
Closes 15 Feb 2018
This job was posted to: Airline customer service