Contact Centre Team Leader: 2 x Part Time
Reporting to the Contact Centre Manager, the Contact Centre Team Leader will be responsible for the management of a Team of Travel Advisors including the delivery of customer service and sales targets, recruitment activity, performance reviews and on-going coaching and development.
You will also be responsible for the provision of accurate reporting to the Contact Centre Manager on both team performance and individual KPI's and supporting with Contact Centre projects as appropriate. Maintaining up-to-date knowledge of industry developments and involvement in networking are also a requirement of the role.
The successful candidate will already have demonstrable skills in motivating, developing and inspiring a Team of advisors to achieve great results. Previous experience of working in a Contact Centre environment is essential along with a good understanding of Contact Centre Systems. Strong communication and influencing skills are a must as well as a real passion for delivering a consistently VIP service to our customers.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2 .com and Jet2holidays !!
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- Full time
Posted 13 Jul 2017
Closes 12 Aug 2017
This job was posted to: Airline customer service