Customer Service Administrator - Fixed Term
Reporting to the Customer Service Team Leader, the Customer Service Administrator will be responsible for logging all customer correspondence into our Feedback Management System, ensuring a high level of attention to detail so that our Customer Service Executives can answer the correspondence accurately and within the agreed timescales.
Your key responsibilities will be to log and scan all customer correspondence into the system, ensuring all details are captured with 100% accuracy. You will assist the Customer Service Executives by answering refund requests or providing insurance documents and by filing and archiving correspondence as and when required.
You will also be required to undertake other duties or projects from time to time, ensuring effective communication with relevant stakeholders throughout the business.
The ideal candidate will be a strong communicator with high attention to detail and the ability to work to tight timescales in a fast paced environment.
If successful, you will be required to undertake and pay for a basic Criminal Record Check (CRC). This is due to the access that the teams within this area have to the reservations systems and the data held within.
In return, we offer a competitive salary and benefits package with opportunities for progression in a growing business.
Please be aware this role is only available on a Fixed Term Contract from July to October.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2 .com and Jet2holidays !!
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- Full time
Posted 3 Jul 2017
Closes 2 Aug 2017
This job was posted to: Airline customer service