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Jobs in Aviation Ltd Privacy Policy

Jobsinaviation.com is a job advertising website run by Jobs in Aviation Ltd. Jobs in Aviation Ltd is not an employment agency and does not undertake such activities as would be consistent with acting as an agency.

This privacy policy applies only to this website. If you do not accept this privacy policy, you must not use the website. A user will have been deemed to have accepted our Privacy Policy when they register their details on the site, or set up a job alert emails.

We are committed to ensuring our users’ privacy in accordance with the 1998 Data Protection Act, as well as ensuring a safe and secure user experience.

Personal (identifiable) information

When users submit identifiable* information to the website they are given the choice as to whether they wish their details to be visible to companies advertising on the website.

  • By selecting ‘Allow companies to contact me about jobs’, this means that a user’s information, as it is entered on the website, may be viewed by companies who use our CV Search tool or watchdog function. At no point does Jobs in Aviation Ltd distribute a user’s information to third parties beyond what we may be legally obligated to do.
  • By selecting ‘I don't wish to be contacted about jobs by companies looking to hire’, this means that a user’s information will only be visible to a company advertising on the site if a user applies to a job being advertised by that company.

Whilst Jobs in Aviation Ltd makes every effort to restrict CV access to legitimate companies only, it cannot be held responsible for how CVs are used by third parties once they have been downloaded from our database.

  • Identifiable information is anything that is unique to a user (i.e. email addresses, telephone numbers and CV files).

Jobs in Aviation Ltd may from time to time send email-shots on behalf of third parties to users. Users can unsubscribe from mailshots using the unsubscribe link in the email or by contacting Jobs in Aviation Ltd via the Contact Us page on the website.

Non-identifiable information

Jobs in Aviation Ltd may also collect information (via cookies) about users and how they interact with the site, for purposes of performance measuring and statistics. This information is aggregated, so is not identifiable on an individual user basis.

Users may choose to accept or deny cookies from Jobs in Aviation Ltd, but users should be aware that if cookies are not permitted it may adversely affect a user’s experience of the site.

Removal of stored information

Jobs in Aviation Ltd reserves the right to remove user information from the database if that information is deemed obsolete or used in a way that is detrimental to the performance of the website or the reputation of the business as a whole.

A user may remove their details by selecting the ‘Remove my account’ option from their account menu, or by requesting the removal of their details via the ‘Contact Us’ link on the website. A confirmation of this removal will be sent to the user by Jobs in Aviation Ltd.

If you have any questions regarding this privacy policy, you may contact us at:

Jobs in Aviation Ltd.
30-34 North Street
Hailsham
East Sussex
BN27 1DW
United Kingdom

For Advertisers:

Jobs in Aviation Ltd makes every effort to ensure that advertiser details are kept safely and securely.

Advertiser details are kept in our secure database and are not distributed to third parties without express permission. Payment details are securely stored in third party systems.

This Privacy Policy is correct as of March 2016.

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Jobs in Aviation Ltd Privacy Policy

Jobsinaviation.com is a job advertising website run by Jobs in Aviation Ltd. Jobs in Aviation Ltd is not an employment agency and does not undertake such activities as would be consistent with acting as an agency.

This privacy policy applies only to this website. If you do not accept this privacy policy, you must not use the website. A user will have been deemed to have accepted our Privacy Policy when they register their details on the site, or set up a job alert emails.

We are committed to ensuring our users’ privacy in accordance with the 1998 Data Protection Act, as well as ensuring a safe and secure user experience.

Personal (identifiable) information

When users submit identifiable* information to the website they are given the choice as to whether they wish their details to be visible to companies advertising on the website.

  • By selecting ‘Allow companies to contact me about jobs’, this means that a user’s information, as it is entered on the website, may be viewed by companies who use our CV Search tool or watchdog function. At no point does Jobs in Aviation Ltd distribute a user’s information to third parties beyond what we may be legally obligated to do.
  • By selecting ‘I don't wish to be contacted about jobs by companies looking to hire’, this means that a user’s information will only be visible to a company advertising on the site if a user applies to a job being advertised by that company.

Whilst Jobs in Aviation Ltd makes every effort to restrict CV access to legitimate companies only, it cannot be held responsible for how CVs are used by third parties once they have been downloaded from our database.

  • Identifiable information is anything that is unique to a user (i.e. email addresses, telephone numbers and CV files).

Jobs in Aviation Ltd may from time to time send email-shots on behalf of third parties to users. Users can unsubscribe from mailshots using the unsubscribe link in the email or by contacting Jobs in Aviation Ltd via the Contact Us page on the website.

Non-identifiable information

Jobs in Aviation Ltd may also collect information (via cookies) about users and how they interact with the site, for purposes of performance measuring and statistics. This information is aggregated, so is not identifiable on an individual user basis.

Users may choose to accept or deny cookies from Jobs in Aviation Ltd, but users should be aware that if cookies are not permitted it may adversely affect a user’s experience of the site.

Removal of stored information

Jobs in Aviation Ltd reserves the right to remove user information from the database if that information is deemed obsolete or used in a way that is detrimental to the performance of the website or the reputation of the business as a whole.

A user may remove their details by selecting the ‘Remove my account’ option from their account menu, or by requesting the removal of their details via the ‘Contact Us’ link on the website. A confirmation of this removal will be sent to the user by Jobs in Aviation Ltd.

If you have any questions regarding this privacy policy, you may contact us at:

Jobs in Aviation Ltd.
30-34 North Street
Hailsham
East Sussex
BN27 1DW
United Kingdom

For Advertisers:

Jobs in Aviation Ltd makes every effort to ensure that advertiser details are kept safely and securely.

Advertiser details are kept in our secure database and are not distributed to third parties without express permission. Payment details are securely stored in third party systems.

This Privacy Policy is correct as of March 2016.

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Customer Service Manager (M/F)

United States

Concentrate on commercial execution of business at the level of individual items, the smooth operational Customer Support and act as a consultant to customer in all matters of material and customer management

Tasks:
  • Independent responsibility for commercial processing and operational handling of the contract from the point of view of cost effectiveness
  • Identifies and manages revenue opportunities within his/her scope of responsibilities, Realizes cross- and up-selling potential
  • Advises customers in finding the right solution and pro-actively sells customer oriented services
  • Responsible for perfect functioning of customer interface while giving consideration to contractual service agreements and internal Key Performance Indicators
  • Independently develop, document and implement work procedures
  • Independently manage the customer relationship at the operational level and ensure its ongoing development, resolve complaints
  • Responsible for first escalation level for process related issues
  • Independently handle initial contact from all customers assigned for all issues of daily operational business
  • Monitor and support performance level reporting
  • Coordinate business units within Lufthansa Technik to meet customer requirements and maintain an internal and external performance dialog
  • Responsible for correct cost booking and in time invoicing
  • Customer complaint management (pro-actively)
  • Work in and with various Lufthansa Technik systems, such as SAP, E-bat, MAX-LRU, SAP, etcetera
  • Ensure that customer information systems are well maintained and that operational customer service receives all necessary work information
  • Work according to, and support the Quality Management System
  • Perform support functions and deputized duties as directed
  • Independently manage all customer communication, meetings or conference calls, involving various Lufthansa Technik departments
  • Consult customer on managing internal supply chain
  • Managing Lufthansa Technik supply chain to meet customer requirements

*All other duties as assigned or required
Your profile
  • High school diploma/GED desirable
  • College degree/vocational training: Bachelor desirable
  • Professional experience required: More than 2 Years / Maintenance Repair Overhaul Customer Service desirable
  • Language: English required, German and Spanish desirable
  • Industry knowledge required: Maintenance Repair Overhaul Customer Service
  • Expert knowledge desirable: SAP, MAX and CSR Training or equivalent OJT
  • User IT Knowledge: MS Office

Environmental Influences:
  • Must possess permit to work in the U.S.
  • Willingness for assessment screening
  • Willingness to travel

Airport environment:
  • Must be willing to work under constant time pressure
  • Must be willing to work under high stress levels

Authorities:
  • In accordance with rules and regulations, and given authorities

*CV/Resume and Cover Letter required
About Lufthansa Technik Component Services LLC.
Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers' aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

If this is you, please apply online.

Pay
N/A
Hours
Full time
Type
Contract
Rating
N/A
Licence
N/A

Posted 12 Jun 2017

Closes 9 Nov 2017

Ref: 49564

This job was posted to: Airline customer service

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